Terms & Conditions
1. GENERAL PROVISIONS
1.1. The online store available at janmooremaison.com is operated by Jan Moore Maison Sp. z o.o., registered in Łódź, Al. Tadeusza Kościuszki 80/82, unit 301, 90-437 Łódź, Poland, NIP: 7252350571, REGON: 54037937500000, e-mail: janmooreboutique@gmail.com.
1.2. These Regulations define the rules of using the Online Store, the sale of Products, and the provision of electronic services by the Seller.
1.3. The conditions for using the Store, including placing orders, payments, delivery, returns, and complaints, are specified in these Regulations.
2. DEFINITIONS
2.1. Business Day – any day from Monday to Friday, excluding public holidays.
2.2. Order Form – an interactive form available in the Store enabling the placement of an order.
2.3. Customer – a natural person, legal person, or organizational unit using the Store.
2.4. Consumer – a natural person purchasing for purposes not directly related to business or professional activity.
2.5. Entrepreneur – a natural person, legal person, or organizational unit conducting business activity.
2.6. Product – goods offered in the Store, subject to the Sales Agreement.
2.7. Regulations – these Online Store Regulations.
2.8. Online Store – the store available at janmooremaison.com.
2.9. Seller – Jan Moore Maison Sp. z o.o.
2.10. Sales Agreement – a sales agreement for the Product concluded between the Customer and the Seller.
2.11. Electronic Service – a service provided electronically by the Seller.
2.12. Service User – a person using the services provided by the Store.
3. GENERAL CONDITIONS
3.1. Using the Store requires a device with internet access and a web browser.
3.2. All Product prices are given in Polish zloty (PLN) and euros (EUR). Prices include VAT.
3.3. Information presented in the Store does not constitute an offer within the meaning of the Civil Code, but an invitation to conclude an agreement.
4. ORDER PLACEMENT AND PROCESSING
4.1. To place an order, the Customer selects a Product, adds it to the cart, fills in the Order Form, provides contact details, and chooses a payment and delivery method.
4.2. The order becomes binding after clicking the “Pay now” button and completing payment.
4.3. The Store confirms order acceptance electronically.
4.4. For cash-on-delivery orders: if the Customer refuses to accept or does not collect the shipment, the Seller has the right to charge the shipping and return costs.
5. WITHDRAWAL FROM THE CONTRACT AND RETURNS
5.1. In accordance with the Consumer Rights Act and Directive 2011/83/EU of the European Parliament and Council, the Consumer has the right to withdraw from a distance contract within 14 days from receiving the shipment, without giving reasons.
5.2. To exercise the right of withdrawal, the Customer must submit an unambiguous statement to the Seller in electronic or paper form.
5.3. In case of withdrawal, the Seller refunds the amount equal to the Product price, reduced by the actual shipping cost to the Customer (also in the case of free delivery).
5.4. A return will be accepted only if:
- the product is in new condition, without signs of use,
- it has no stains, pilling, mechanical damage, or foreign odors,
- all tags, labels, and protections remain intact,
- the product has not been washed, ironed, or altered.
5.5. Brand set elements (e.g., decorative box, bag, dedicated hanger, protective pouch) are an integral part of the Product and must be returned intact. Missing or damaged elements will result in a deduction of PLN 20 from the refund.
5.6. The Seller may refuse a return if the conditions under 5.4 are not met.
5.7. The Customer must send the goods within 14 days of submitting the withdrawal statement. A registered shipment with tracking is recommended.
5.8. Refunds are processed within 14 days from receiving and verifying the returned goods, using the same payment method as used by the Customer, unless otherwise agreed.
5.9. If a refund cannot be made using the original payment method, the Seller will request bank account details in the return form or by another means. Providing account details is necessary for proper refund processing.
Return address:
Jan Moore Maison Sp. z o.o.
Kretowiny 22
14-300 Kretowiny, Poland
6. COMPLAINTS
6.1. The Seller is liable for defects in the Products in accordance with applicable law.
6.2. Complaints may be submitted via e-mail: janmooreboutique@gmail.com.
6.3. If the complaint is accepted, the Seller will refund the full amount for the Product, including delivery costs incurred at purchase.
6.4. In the case of a return under a complaint, the return shipping costs are borne by the Seller.
7. DELIVERY AND SHIPPING COSTS
7.1. Delivery of Products is carried out via courier services.
7.2. Delivery within Poland is free of charge.
7.3. For international orders, the delivery cost is provided during order placement.
8. PERSONAL DATA
8.1. Customers’ personal data is processed in accordance with GDPR and the Privacy Policy available in the Store.
9. FINAL PROVISIONS
9.1. The Seller reserves the right to amend the Regulations. Changes take effect upon publication on the Store’s website.
9.2. Agreements are concluded in Polish and are subject to Polish law.
Return Procedure:
Right to Return:
○ The Customer has the right to withdraw from the sales agreement within 14 calendar days from the date of receiving the goods without providing a reason.Return Conditions:
○ The item must be in an undamaged state, in the same condition as when shipped. The product must not be used, and all tags must remain attached, undetached, and undamaged.
○ The cost of returning the item is borne by the Customer unless the Store decides otherwise.Return Address:
○ Items must be returned to: Kretowiny 22, 14-300 Kretowiny, Poland.Refund Process:
○ After receiving and positively verifying the returned product, the Store will refund the Customer the amount paid, reduced by the actual shipping cost of the order to the Customer (also in the case of free delivery).
○ The refund will be made using the same payment method that was used for the original purchase, unless otherwise agreed.
Exceptions:
○ The right to return does not apply to products that have been opened after delivery (e.g., underwear, cosmetics).
